Privacy Policy — akr999

akr999 (referred to herein as "akr999", "we", "us" or "our"), operating the online gaming platform accessible at akr999.cam, is committed to protecting and respecting the privacy of all individuals who interact with our Platform. This Privacy Policy ("Policy") describes how we collect, use, process, store and disclose personal data in connection with the operation of the akr999 Platform and related services.

This Policy applies to all users of the akr999 Platform, including registered account holders, visitors who have not registered, and individuals who contact our support team. It should be read in conjunction with our Terms & Conditions, which govern the overall use of the Platform.

By accessing the akr999 Platform, registering an Account, depositing funds or placing a wager, you acknowledge that you have read, understood and accepted this Privacy Policy. If you do not agree to the terms of this Policy, you must not use the Platform.

akr999 processes personal data in accordance with the data protection laws applicable within the jurisdiction where the operator is licensed. We are aware that users of the Platform may be located in various countries, including Pakistan, and we treat all personal data with the same standard of care regardless of the user's location.

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person ("data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier or other factors specific to that person.
• "Processing" means any operation performed on Personal Data, including collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, restriction, erasure or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data. For the purposes of this Policy, the Data Controller is the operator of the akr999 Platform.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller, under the Data Controller's instructions.
• "Consent" means any freely given, specific, informed and unambiguous indication by the data subject signifying agreement to the processing of their Personal Data.
• "KYC" (Know Your Customer) means the identity, age and address verification process required by the operator for compliance and anti-money laundering purposes.
• "Cookies" means small data files placed on a user's device by a website to store information about the user's session, preferences or behaviour.
• "Platform" means the akr999 website, mobile interface and all associated services accessible at akr999.cam.

The Data Controller for Personal Data collected through the akr999 Platform is the operator of akr999, operating under its international gaming license. The operator's registered details are available upon request from the support team.

akr999 does not claim to be registered as a data controller with any Pakistani authority, including the National Database and Registration Authority (NADRA), the PTA or any other governmental body in Pakistan. Processing of Personal Data by akr999 takes place under the legal framework of the operator's licensing jurisdiction.

Pakistani users who have questions about how their data is handled, or who wish to exercise their rights under this Policy, may contact the akr999 Data Privacy contact via the support channels listed in Section 16 of this Policy.

We collect Personal Data through various means, including information you provide directly to us, information collected automatically through your use of the Platform, and information received from third parties as part of our compliance and verification processes.

4.1 Data You Provide Directly

• Registration data: Name, date of birth, email address, phone number, country of residence, preferred currency (PKR).
• KYC documentation: Government-issued photo identification (e.g. CNIC, passport), proof of address (e.g. utility bill), proof of payment method ownership.
• Payment data: Bank account details, wallet identifiers (e.g. Easypaisa, JazzCash account reference, HBL or UBL account number), cryptocurrency wallet address. We do not store full card numbers.
• Support communications: Messages, emails and chat transcripts exchanged with our support team, including any attachments submitted as part of a dispute or complaint.
• Responsible gambling data: Limit-setting preferences, self-exclusion requests and any information you provide in relation to problem gambling support.

4.2 Data Collected Automatically

• IP address and approximate geographic location (city/region level);
• Device type, operating system and browser information;
• Session duration, page views and navigation patterns within the Platform;
• Bet history, wagering activity, game preferences and account transaction log;
• Cookie identifiers and similar tracking technology data (see Section 10).

4.3 Data from Third Parties

• Identity and address verification results from KYC/AML service providers;
• Fraud-screening scores and risk indicators from anti-fraud technology providers;
• Payment confirmation or decline notifications from payment processors, including references to familiar Pakistani payment infrastructure such as Easypaisa, JazzCash, Raast and domestic bank IBFT networks;
• Self-exclusion registry data from licensed responsible-gambling or self-exclusion databases where applicable.

akr999 processes Personal Data on the following lawful bases, as applicable under the data protection laws of the operator's licensing jurisdiction:

akr999 uses the Personal Data we collect for the following purposes:

6.1 Account Services

To create, maintain and administer your Account; to authenticate your identity when you log in; to process deposits and withdrawals; and to communicate with you about your Account status, transaction confirmations and important service notices.

6.2 Compliance & Verification

To verify your identity, age and address as required by our KYC obligations; to screen for sanctions, PEP (Politically Exposed Person) status and adverse media as part of our AML compliance programme; and to monitor transaction patterns for suspicious activity. These obligations are requirements of the operator's license and cannot be waived.

6.3 Platform Operation & Security

To detect and prevent fraud, collusion, multi-accounting and abuse of promotional offers; to investigate disputes and respond to regulatory enquiries; to maintain the security and integrity of the Platform; and to enforce our Terms & Conditions.

6.4 Responsible Gambling

To operate and enforce deposit limits, loss limits, session reminders and self-exclusion requests; to monitor patterns of play that may indicate a player is experiencing gambling-related harm; and to provide support information and referral to responsible-gambling resources where appropriate.

6.5 Customer Support

To respond to your enquiries, handle complaints and resolve disputes. Support communications in both English and Urdu (as an additional language option) are processed and stored for quality assurance and record-keeping purposes.

6.6 Analytics & Product Development

To analyse aggregated and anonymised usage data to understand how the Platform is used by players across Pakistan and other markets; to identify areas for improvement; and to develop new features and content. Individual users are not identified in analytics reports.

6.7 Marketing Communications

Where you have consented to receive promotional communications, we may send you information about promotions, bonuses and new features by email or in-Platform notification. You may withdraw this consent at any time by contacting the support team or using the unsubscribe mechanism in any marketing email.

akr999 does not sell, rent or trade your Personal Data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly as necessary:

• KYC and identity verification providers: Third-party services that verify identity documents and check against sanctions or PEP databases as part of our compliance programme.
• Payment processors: Entities that facilitate deposit and withdrawal transactions. This includes references to payment infrastructure familiar to Pakistani users, such as Easypaisa, JazzCash, Raast, and domestic bank transfer networks. Data shared is limited to what is technically required to execute the transaction.
• Fraud and risk management providers: Services that assess transaction risk and detect suspicious activity across the Platform.
• Game content suppliers: Game studios whose games are integrated into the Platform may receive limited session data (e.g. stake amounts, bet outcomes) necessary for game operation. No full Personal Data profiles are shared with game studios.
• Legal and regulatory authorities: Where required by law, court order or regulatory mandate, we may disclose Personal Data to competent authorities. This includes law enforcement agencies and financial intelligence units where legally required.
• Group companies and service providers: Where the operator is part of a corporate group, Personal Data may be shared with affiliated entities for internal compliance, audit or operational purposes, always subject to appropriate data-sharing agreements.

All third-party data processors engaged by akr999 are required to handle Personal Data in a manner consistent with this Policy and applicable data protection laws, and to implement appropriate technical and organisational security measures.

As an international online gaming platform, akr999 and its third-party service providers may process your Personal Data in countries outside of Pakistan or your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

Where Personal Data is transferred to countries that do not provide an equivalent level of data protection, akr999 takes appropriate measures to ensure that such transfers are protected by adequate safeguards, which may include:

• Standard contractual clauses approved by the relevant data protection authority;
• Binding corporate rules where transfers occur within an affiliated corporate group;
• Other legally recognised transfer mechanisms as applicable under the data protection laws of the operator's licensing jurisdiction.

By using the akr999 Platform, you acknowledge that your Personal Data may be transferred to and processed in countries outside of Pakistan. If you have questions about the safeguards in place for international data transfers, please contact us using the details in Section 16.

akr999 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, regulatory, accounting or reporting requirements imposed by the operator's licensing authority.

Where retention beyond these periods is required by law or for the purposes of legal proceedings, data will be retained until those requirements are satisfied. After the applicable retention period, Personal Data is securely deleted or anonymised.

akr999 uses cookies and similar tracking technologies (collectively "Cookies") to operate the Platform and improve the user experience. The following categories of Cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that maintain your logged-in status and remember your language preferences. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences, such as preferred currency display (PKR), responsible-gambling limit settings and last-used payment method reference. Disabling these may affect your user experience.
• Analytics Cookies: Used to collect aggregated and anonymised data about how users interact with the Platform — pages visited, session duration, device type and geographic region. This data is used to improve Platform performance and content relevance.
• Security Cookies: Used to detect and prevent fraudulent activity, such as session hijacking and automated bot traffic.

You can manage or disable Cookies through your browser settings. Most modern browsers allow you to block or delete Cookies. Please note that disabling Strictly Necessary Cookies may prevent you from using the Platform. Disabling Analytics or Functional Cookies will not affect your access to core services.

akr999 does not use third-party advertising or behavioural targeting cookies for the purposes of serving gambling advertisements on other websites.

akr999 implements appropriate technical and organisational measures to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include:

• SSL/TLS encryption for all data in transit between your device and the Platform servers;
• Encryption at rest for sensitive stored data, including KYC documentation and financial records;
• Access controls: Personal Data is accessible only to authorised personnel who require it for the performance of their role. Access is governed by role-based permissions and is audited;
• Pseudonymisation of analytics data where technically feasible to reduce re-identification risk;
• Regular security reviews of our infrastructure, code and data handling procedures;
• Staff training on data protection obligations and secure data handling practices.

While we take all reasonable precautions to protect your Personal Data, no online system is entirely immune from risk. You are also responsible for maintaining the security of your Account credentials. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay as required by applicable law.

Subject to the data protection laws applicable in the operator's licensing jurisdiction, you may have the following rights in relation to your Personal Data. The availability and scope of these rights may vary depending on the lawful basis for processing and other legal considerations.

To exercise any of the above rights, please contact us using the details in Section 16. We will respond to all verifiable requests within the timeframe required by applicable law (typically 30 days, with the possibility of extension in complex cases). We may request proof of identity before processing a rights request.

The akr999 Platform is strictly intended for adults aged 18 years or above — or the higher minimum age required by the operator's licensing jurisdiction. We do not knowingly collect or process Personal Data from any person under the applicable minimum age.

Age verification is a mandatory part of our KYC process. Where we identify or have reasonable grounds to believe that an Account has been registered by a person below the minimum age, we will:

• Immediately suspend the Account pending investigation;
• Refuse to process any withdrawals;
• Delete all Personal Data associated with the Account in accordance with our data retention obligations;
• Report the incident to relevant authorities where legally required.

If you believe that a minor has accessed or registered on the Platform, please contact us immediately via live chat or the support email address provided in Section 16.

The akr999 Platform does not contain links to external third-party websites as part of its navigational structure. However, where third-party services are integrated into the Platform — such as game studios, payment processors or identity verification providers — those third parties may independently collect certain data as part of delivering their service within the Platform environment.

akr999 is not responsible for the privacy practices or content of any third-party service provider. We encourage you to review the privacy policies of any third-party service you interact with, including your payment provider (e.g. Easypaisa, JazzCash, your bank), to understand how they handle your data. References to these payment providers are for descriptive context only and do not constitute a privacy or data-sharing endorsement.

akr999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or the services we offer. The date of the most recent review is indicated at the top of this page.

Where material changes are made to this Policy, we will take reasonable steps to notify registered users — for example, by displaying a prominent notice on the Platform or by sending an email to the address registered on your Account. However, it remains your responsibility to review this Policy periodically.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to any updates to this Policy, please cease using the Platform and contact us to arrange Account closure.

For any questions, concerns or requests relating to this Privacy Policy, or to exercise your data subject rights, please contact the akr999 support team through the following channels:

• Live Chat: Available 24/7 directly within the Platform. This is the fastest channel for most enquiries, including Subject Access Requests and data rectification requests.
• Email: [email protected] (plain text — this is not a clickable link). Please include "Privacy" or "Data Request" in the subject line to ensure your message is routed to the correct team promptly.

We will aim to acknowledge all privacy-related requests within 5 business days and to respond substantively within the timeframe required by applicable data protection law (typically 30 calendar days, with possible extension for complex requests).

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the relevant data protection supervisory authority in the operator's licensing jurisdiction. Details of the applicable supervisory authority will be provided upon request.